Making a claim step by step
When sudden, unforeseen damage occurs to the vehicle.
We recommend that the vehicle owner reads through the component scope, terms and conditions to check that the fault is a warranty/insurance issue.
The vehicle owner contacts AutoConcept for referral to a workshop.
If a workshop is not specified in your registration details by your dealer we recommend you to choose a VAT registered workshop that you trust and has reasonable pricing.
The vehicle owner orders troubleshooting.
Please inform the workshop which level of warranty/insurance is registered on the vehicle.
Troubleshooting costs are only compensated if the claim is approved.
The workshop can, after troubleshooting, check if the damage is covered by the warranty/insurance level here.
If the damage is covered, the workshop fills in a damage diagnosis report here on this page.
Please attach a repair estimate with specifications, pictures, etc. to help us respond back quickly.
A claims technician carries out a fast and competent settlement.
This includes checking the warranty/insurance level, validity and vehicle details, as well assessing the damage report and repair estimate. If required, additional information will be requested.
A claims response is sent by Email straight to the workshop.
If in any doubt, please contact the claims technician directly.
The damage is repaired by the workshop.
The claim response will include a settlement on a repair amount and provision of invoicing details.
The vehicle is returned to the vehicle owner.
- who can safely continue driving.
Disagree with the claim settlement?
If the assessment is not accepted, the claim can be reassessed. The simplest way is to send licence number, contact details and the reason for the objection to: firstname.lastname@example.org